The Science Behind The Merchants Integrity Testâ„¢



The Merchants Integrity Test™ is able to obtain a high level of honest disclosures from applicants by using a proven psychological principal known as cognitive dissonance.  Simply put, cognitive dissonance is the human behavior displayed by individuals who are involved in ongoing, “risky” behaviors (like theft, faking, hostility, or illegal drug use).  Over time, these “high-risk” individuals begin to rationalize their behavior as normal and even adopt an entitlement mentality.  As a result, they have no issue with answering direct questions about their current or recent abnormal “risky” behavior.

Developed in 1979 by Industrial/Organizational psychologists, the test was originally built for a large retailer concerned about employees stealing prescription drugs from their stores.  In solving this problem, the psychologists soon realized the test had a number of other benefits, including reduced workers compensation and health insurance claims, lower turnover, a better employee population in general, and many other workplace benefits.

The test is regularly evaluated by a team of Industrial/Organizational psychologists from the Portland State University School of Business and School of Psychology and the University of Arizona Eller College of Management.  These psychologists ensure the test is current, validated, non-discriminatory, and effective.  They have a database of over 10,000 tests administered per month from which to draw their analyses.

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